Dallas College has partnered with TouchNet to process and distribute refunds and disbursements to our students. This can include refunds from dropping courses, withdrawing from Dallas College, financial aid disbursements, and other miscellaneous payments you may be owed.
Most financial aid disbursements, refunds from cash and check payments, disbursements or refunds from older semesters and other miscellaneous refunds are disbursed to you via TouchNet based on the refund method you have selected. Refer to the “Set Up or Change My Refund/Disbursement Preference” section below.
If you paid with a credit/debit card and did not receive financial aid, your refund should be credited back to the card that was used for payment, up to the amount originally paid.
The software that connects Dallas College to TouchNet is called Heartland/TouchNet, and the refund processor and student support lines are called Heartland/ECSI. You may see any or all of these names as you use the various TouchNet Payment Center functions.
Refunds and disbursements are handled differently depending on whether you are a credit student or a continuing education student.
Set Up or Change My Refund/Disbursement Preference
You can select your refund/disbursement preference and change or update it at any time (options are direct deposit or check).
If you do nothing, your account will default to receiving a check in the mail. Checks will be mailed to the current address on file with Dallas College. It is the student’s responsibility to update their address and personal information via eConnect.
Learn how to update your address in eConnect.
You can change your preference to direct deposit or confirm that you would like to continue receiving checks by mail.
- Log in to Touchnet (instructions above). If it is your first time logging in or you have not selected your preference, you may see the following:
- Or, click on the “Refunds” tab at the top and you will see the following:
- Click the green box and you will be taken to the Heartland/ECSI refund method setup page. Select your option and follow the instructions. You will need your bank name and account number as well as the routing number if you are selecting direct deposit.
- Once you have set up your preference, you can view it along with any refunds and disbursements that have been sent to you by clicking on the “Refunds” tab.
Need to Petition for an Exception to the Refund Policy?
A student may appeal a refund decision to the refund petitions committee at Dallas College in accordance with the following:
- Refund petitions, accompanied by an explanation of any extenuating circumstances, shall be submitted to the refund petitions committee on the campus.
- If the petition is approved by the committee, the student shall be notified and shall receive a refund of tuition and fees according to the appropriate schedules in this policy.
- A student must submit a request for refund before the end of the semester or summer session for which the refund is requested, otherwise the request is barred.
Dallas College Tuition Refund Petition