File a Complaint

​​​​If​​ this is an emergency, call 911 or 972-860-4290 from your cellphone.

Sharing your concern helps us maintain a healthy and safe college environment. Please use the following links to report your issue.

Disability Support Services Concerns

If you have a disability and believe that you are not receiving appropriate accommodations or are being treated in a discriminatory manner, please​ contact your college disability support services director. If you have contacted the director and your grievance still has not been resolved, please contact the college ADA/Section 504 coordinator. ​




Brookhaven is committed to appropriate resolution of complaints as efficiently and effectively as possible. Appreciative and constructive comments help us improve our services. This complaint form is utilized for those who have a concern or formal charge of dissatisfaction with a person, service or process that requires clarification, investigation, and/or resolution. Please contact the Office of Academic Affairs for complaints regarding instructional issues.

Brookhaven Student Services Complaint Form

Student Grievance Policy

Cedar Valley follows the student grievance policy that can be found in the Student Code of Conduct located in the catalog under College Policies and Procedures and on the Dallas College web site. A student grievance is a College-related problem or condition which a student believes to be unfair, inequitable, discriminatory or hindrance to the educational process. A grievance also includes discrimination on the basis of race, color, religion, national origin, sex, disability, age or sexual orientation.

The grievance policy gives the student the opportunity to file a complaint detailing the problem(s) and providing a means of resolution. The grievance policy allows for a statement of the nature of conditions the student believes to be unfair, inequitable, discriminatory, or a hindrance to the educational process and includes discrimination against protected classes.

Each step of the grievance process has the potential for resolution.

Informal Proceeding (No more than 30 days):

  • It is recommended, but not required, that student talk with the College employee responsible;
  • If the student is not satisfied, an appeal to the next level of authority can be made;
  • If there is still not satisfaction, the student can proceed to the appropriate vice-president with a written presentation.
  • If the vice-presidential level of appeal does not prove satisfactory to the student, the student may seek review under formal procedures.

Student Complaint Procedure

A "Student Complaint" refers to an issue that is important to the student but does not rise to the level of a "grievance" as defined in the Student Code of Conduct.

Procedure:

The student can submit a written complaint using the "Student Complaint Form" to any director, dean or vice president following the procedure outlined in the Dallas College Student Rights and Responsibilities, Student Complaints.

  • The director, dean, or vice president will investigate the complaint, and if necessary, will refer the student to a more appropriate person or office.
  • The person who formally investigates the complaint will be responsible for communication with the student within thirty (30) days about the disposition of the complaint. A written report describing the complaint, process followed and outcome will be filed in the Office of the Vice Presidents of Instruction and Student Services, Room A115.

Grade Appeals:

Requests for grade appeals will not be considered later than the end of the semester following the semester in which the grade was awarded. In a summer session the dispute must be initiated not later than the end of the following fall semester. A student will receive a written response within ten (10) working days after a written appeal. The appropriate faculty member will be notified in writing regarding the resolution of the matter.

Students who believe that they have a grade related grievance should:

  1. Discuss the problem with the instructor
  2. If the grievance cannot be resolved with the instructor, the student may appeal to the Division Dean.
  3. If the grievance cannot be resolved at the Division Dean level, the student may submit a written appeal to the Vice President of Instruction. The Vice President of Instruction may request a written account of the situation from the instructor and Division Dean.
  4. If the grievance cannot be resolved at the Vice President level, the student may submit a final appeal to the President. The President will review all previously submitted documentation. The President's decision is final.

Filing a Complaint with the Texas Higher Education Coordinating Board

If a student has filed a written student complaint with Cedar Valley, received a response and has exhausted all grievance procedures within the college, a complaint may be filed with the Texas Higher Education Coordinating Board. The student complaint form and process is available on the THECB Agency's website.

For complaints related to discrimination on the basis of race, color, religion, national origin, disability, or age, please see Policy FLD (Local)

For complaints related to sexual misconduct, including complaints of sex/gender-based discrimination or harassment, please see FFDA (LOCAL) and DIAA (REGULATION)

The following process will be used to resolve situations in which a student is seeking a resolution to a college-related issue.

  1. A student should first try to resolve the concern with the instructor or college employee who is the subject of the concern. 
  2. If the concern is not resolved, the student may contact the next level supervisor (Department Director, Student Services Dean, or Academic Dean.) At this point, the student must complete the online Student Complaint Formwhich will be sent to the appropriate area for resolution. A student can expect a confirmation of their complaint within one (1) business day.
  3. If the concern is not resolved by the next level supervisor (Department Director, Student Services Dean, or Academic Dean), the student may appeal to the Executive Vice President of Academic Affairs and Student Success.
  4. The Executive Vice President of Academic Affairs and Student Success will meet with the student and provide a written response to the concern within ten (10) working days.
  1. If the concern is not resolved by the Executive Vice President of Academic Affairs and Student Success the student may appeal to the Campus President. The decision of the Campus President shall be final.

Procedure for Students Who Have Complaints or Grade Disputes

As an Eastfield student, you are expected to know your rights and responsibilities as outlined in the Code of Student Conduct. You must also understand policies, learning objectives/outcomes, grading criteria, and your role/responsibilities as outlined in course syllabi. Please ensure that you have read and clearly understand the student code of conduct and/or course syllabus prior to expressing your concern.

Contact the appropriate college administrator or your instructor to arrange a meeting, including an
agreed upon time and location.

To prepare for meeting with the appropriate college official or your instructor,
please assemble the following documents:

  •  Course syllabus
  •  Any relevant email exchanges
  •  Homework or other assignments in question
  •  Related tests

Other steps to take prior to the meeting:

  • Make notes about or write out your concern.
  • Include your proposed solutions and/or the outcome you seek.
  • Arrive at the meeting location on time.

During the meeting:

  • Present the relevant documentation and share your proposed solutions and/or the outcome you seek.
  • Listen openly to the response and take notes when appropriate.
  • Express appreciation to the college administrator or to your instructor for taking time to hear your concern.

Formal complaints and grievances must be submitted in writing to the office of the VP of Student Services and Enrollment Management. This process is required by board policy.

See the catalog for formal grievance procedures.

A student concern/complaint is an issue that is important to the student but does not rise to the level of a grievance. Students who wish to file a complaint should access:

Students who wish to file for a grievance should access:


Sharing your concern helps us maintain a healthy and safe college environment. Please utilize the following links to report your issue.

Student Code of Conduct Reporting Form

This form is to report a violation of the Dallas College Student Code of Conduct including scholastic dishonesty.

Student Affairs Complaint Form

This form is utilized for those who have a concern or formal charge of dissatisfaction with a person, service, or process that requires clarification, investigation, and/or resolution on the part of North Lake.

Behavioral Intervention Reporting Form

This form is utilized to report a student(s) that may be in distress. There are a network of qualified professionals that are committed to a caring, confidential program of identification, intervention, and response in order to provide our students with the greatest chance of success and our community with the greatest level of protection. If a student is in immediate danger, please call 911 and the Dallas College Police Department at 972-860-4290.

Title IX Complaint and Intake Form

This form is for reporting a student who believes they have been subjected to sexual harassment by College faculty or staff; or any other form of gender discrimination under Title IX.  This form is also utilized for employees who believe they have been subjected to discrimination under Title IX, including sexual harassment, or wishes to file a complaint under Title IX. Title IX Coordinator contact information: NLC-TitleIX@dcccd.edu, 972-860-3980, Francyenne Maynard - Coordinator.

Richland is committed to appropriate resolution of complaints as efficiently and effectively as possible. Appreciative and constructive comments help us improve our services. These forms are utilized for those who have a concern or formal charge of dissatisfaction with a person, service or process that requires clarification, investigation, and/or resolution.

Student Complaint

Richland defines a written student complaint as a written or electronic submission involving some action or inaction by the college, its faculty or staff and requests action be taken by the college to resolve the stated situation.

Student Grievance

Richland defines a student grievance as a college-related problem or condition which a student believes to be unfair, inequitable, discriminatory, or a hindrance to the educational process. A grievance also includes discrimination on the basis of race, color, religion, sex, national origin, sex, age, disability, sexual orientation, genetic information, gender identity, or gender expression. A grievance can be filed for a complaint which was not able to be resolved through informal processes and for matters relating to allegation of misconduct where disciplinary action against a student may be an outcome of the investigation. A grievance will be investigated according to a formal grievance processes.