Faculty Support Quick Contacts Page Content Faculty Onboarding Guide Not sure who to contact for support? Use the information below to help you decide. Faculty Service Desk Call or Email Us 972-669-6460 (Dual Credit: 972-669-6555) servicedesk@dallascollege.edu Hours of Operation 7 a.m.-midnight, daily Get help with: Login and password support eCampus technical issues and login help Technical support for other Dallas College technologies (eConnect, Outlook email, MediaHub, SharePoint, etc.) Submit a Help Ticket Information Technology: General IT Call or Email Us 972-669-6477 servicedesk@dallascollege.edu Hours of Operation 7 a.m.-midnight, daily Get help with: Employee ID number and 3x4 username Dallas College email account setup Email password for new hires eConnect account setup Submit a Help Ticket Information Technology: Campus-based IT Brookhaven Campus Visit Us L-267 Brookhaven3939 Valley View Lane Farmers Branch, TX 75244 Call or Email Us 972-860-4692 Campus IT Support Cedar Valley Campus Visit Us A-210 Cedar Valley 3030 N. Dallas Ave. Lancaster, TX 75134 Call or Email Us 972-860-8040 Campus IT Support Eastfield Campus Visit Us A-212B Eastfield 3737 Motley Drive Mesquite, TX 75150 Call or Email Us 972-860-7096 Campus IT Support El Centro Campus Visit Us B-221 El Centro 801 Main St. Dallas, TX 75202 Call or Email Us 214-860-2167 Campus IT Support Mountain View Campus Visit Us S-1095 Mountain View 4849 W. Illinois Ave. Dallas, TX 75211 Call or Email Us 214-860-8652 Campus IT Support North Lake Campus Visit Us H-310 North Lake 5001 N. MacArthur Blvd. Irving, TX 75038 Call or Email Us 972-273-3339 Campus IT Support Richland Campus Visit Us P-102 Richland 12800 Abrams RoadDallas, TX 75243 Call or Email Us 972-238-6335 Campus IT Support Get help with: Repair and troubleshooting for college-owned computing equipment (computers, laptops, printers, etc.) Classroom technology and network issues Hardware/ software upgrades Center for Excellence in Teaching & Learning (CETL) Email Us CETL@dallascollege.edu Hours of Operation Fall/Spring Mon-Fri: 8 a.m. - 7 p.m., Summer/Winter Mon-Fri: 8 a.m. - 5 p.m., Get help with: Course design and teaching best practices eCampus course setup help eCampus training appointments New faculty onboarding Faculty professional development Course reviews Make an Appointment with CETL Accessibility Technical Support Email Us ATS@DallasCollege.edu Hours of Operation Mon-Fri: 8 a.m. - 5 p.m., Get help with: Ally accessibility report on eCampus Questions about how to make course materials accessible Accessibility best practices Accessibility course review Submit a Help Ticket to Accessibility Support IncludED Support Support Webpages on SharePoint Troubleshooting & Support: Get Help with IncludED (login required) General Information: IncludED Faculty Guide (login required) Get help with: Incorrect IncludED content, incomplete content, inaccessible content, etc. Issues with the Learning Materials link in your eCampus course Help pairing publisher courseware in your eCampus course Human Resources Call or Email Us 972-860-5119 AskHR@dallascollege.edu Hours of Operation Mon-Fri: 8 a.m. – 5 p.m. Get help with: New hire paperwork and onboarding Policy and payroll questions Cornerstone questions and compliance training Police Dispatch Call Us 972-860-4290 Text Us To communicate with Police Dispatch by text, download the RAVE Guardian app from the App Store or Google Play. Download Rave Guardian on the Apple Store. Download Rave Guardian on Google Play. Get help with: Assistance in an emergency Report a crime Open a locked classroom Issues with card key access Escort to your car (day or night) Vehicle jump start Report non-emergency issues Schedule safety presentations for your class