Video: Reset Your Password in eConnect

Video Transcript:

This video will demonstrate how to use eConnect to reset a forgotten password. 

If you are unable to reset your password using eConnect, please contact your Admissions Office. 

To reset your password online: First, navigate to the eConnect Main Menu page at 

Click Current Credit Student Menu. 

Click the Forgot/Reset My Password link, which is located in the My eConnect Account section of the page. 

If you have “Enhanced Security” enabled on your account, you will be required to provide the answer to your Challenge Question prior to resetting your password. 

Note that all four fields on this screen are required and the information must match what is in your student record. 

Enter your last name. 

Enter your birth date using the format shown. 

For example, January 30, 1998 should be entered as 013098.

Enter your email address. 

Be sure that this is the email address the Admissions Office has on file in your student record. 

Enter your seven-digit Student ID. 

Then click the Submit button. 

On the Create a New Password screen, enter a new password. 

Make sure that your new password meets the requirements outlined on the screen. 

Enter your new password again in the Confirm Password field. 

Optionally, enter a hint that will help you remember your password, but is hard for others to guess. 

Finally, click the Submit button. 

The Forgot/Reset My Password: Results page displays confirming that you successfully reset your password. 

You should also receive an email confirming that your password was reset. 

The email will be sent to the email address the Admissions Office has on file in your student record. 

Now that you have reset your password, you can return to the Student menu by clicking the Credit Student menu button.