Set Up Audio and Video for Collaborate Ultra

Before using Collaborate Ultra for the first time, you must adjust some settings in your internet browser so that you can be seen and heard.

Note: The supported browsers are Google Chrome, Firefox, Microsoft Edge and Safari.

Steps to Set Up Audio and Video

Step 1: When you try to join a Collaborate Ultra session, pop-ups will display asking you to allow us.bbcollab.com to use your microphone and camera. Select Allow for both pop-ups so that you can be seen and heard.

 
Screenshot of a pop-up in Collaborate Ultra. The pop-up reads us.bbcollab.com wants to use your microphone. The Allow button is highlighted (step 1). 
 
 

Step 2: Use the drop-down menu to select your microphone, such as a built-in microphone in your device or an attached headset microphone.

Step 3: Check that your microphone is working by speaking and watching the purple bar to the right of the microphone icon.

Step 4: If the purple audio bar moves as you speak, choose Yes. Audio is working.

If audio is not working, choose No. I need help. You will be redirected to a support page with instructions to help you troubleshoot. If you need more help, please contact the Student Service Desk at 1-866-374-7169 (Dual Credit: 972-669-6555).

 
Screenshot of the Collaborate Ultra audio test screen. The audio source drop-down menu is highlighted (step 2) and the microphone test bar displays a message that reads “You sound great” (step 3). The Yes. Audio is working button is highlighted (step 4). 
 
 

Step 5: Check your video preview. It shows what other participants in the session will see.

Step 6: Choose Share Video when you are ready to join the session with your camera on.

 
Screenshot of the Collaborate Ultra video preview screen. The live video preview is highlighted (step 5), as is the Share Video button (step 6). 
 
 

Note: Once you are in the Collaborate Ultra session, you can turn your microphone and camera on/off at any time by selecting the microphone and video camera icons at the bottom center of the screen. If the icon has a slash through it, that tool is turned off.

 
Screenshot of the microphone and camera icons at the bottom center of a Collaborate Ultra session. 
 

Learn More

Set Up Audio and Video in Collaborate Ultra

Get Help

If you need help with Collaborate Ultra, please contact the Student Service Desk: