Guía de inscripción de restablecimiento de contraseña de autoservicio (SSPR)

Purpose of this user guide

This guide is intended to help and serve as a "how-to" for all users as they enroll in Self Service Password Reset (SSPR). This same procedure can be used to update the SSPR configuration.

Tools and Terms

Self-Service Password Reset (SSPR);

Self-Service Password Reset (SSPR) is a Microsoft feature that allows a registered user the ability to reset their own password.

Self-Service Password Reset Enrollment (SSPR)

  1. Open the web browser on your device and go to the password reset registration page ( ). 
  2. If prompted, enter your DCCCD username and password.
  3. You can set up to three additional pieces of information on your account, along with the preconfigured office phone number if you know it. You must have at least one additional method configured. It is recommended, but not required, that you configure as many methods as possible. This gives you flexibility when one of the methods is not available. An example is when you travel and cannot access your office phone.
    • Alternate Authentication Phone (Call or Text) - A number other than your office phone
    • Alternate Authentication Email - An email other than your work email
    • Security Questions: If you select this option, you will need to configure 5 questions
    • o Additional methods may be added in the future as they become available
A screenshot of the SSPR website NOTE: You will receive a phone call, text message or email while you are setting up to verify that this communication method is working. You will need access to any email or phone address configured during enrollment.

Setting up an alternate authentication phone (call or text message)

  1. Select the "Set up now" link next to "Alternate phone ...".
  2. Set your Region Code [typically United States (+1)].
  3. Enter your phone number.
  4. Select the "Text me" or "Call me" button to verify the phone number (only one option needs to be completed)
A screenshot of the SSPR website

4.1 Text message option
4.1.1. Enter the received code in a text and select the "Verify" button.
4.1.2. If successful, you will be returned to the initial setup screen. A screenshot of the SSPR website

4.2. Option to call me
4.2.1. Answer your phone.
4.2.2. When prompted on the phone, press the "#" key.
4.2.3. If successful, you will return to the initial setup screen

A screenshot of the SSPR website <

Alternative Authentication Email Configuration

  1. Select the "Set up now" link next to "Alternate email ...".
  2. Please enter an email address other than your work email account.
  3. Select the "email me" button.
  4. A screenshot of the SSPR website
  5. Get the verification code for this email account and enter the verification field and then select the "Verify" button.
A screenshot of the SSPR website

Security question setup

  1. Select the "Configure Now" link next to "Security Questions ...".
  2. Choose five questions and provide answers.
  3. A screenshot of the SSPR website
  4. After completing all the questions, select the "save answers" button.
A screenshot of the SSPR website


Once you have completed your choice of settings, select the "finish" button to continue with other applications. It is important to complete this step, or your changes will be lost.

Note: You may be asked for your password again after selecting the "finish" button.

A screenshot of the SSPR website

To update your settings

  1. Return to 
  2. Select "Change" next to the settings you want to update
  3. Follow the instructions above for each setting.
  4. Select the "finish" button when done
A screenshot of the SSPR website

Frequent questions

Your information is protected.

If you enter data for the authenticating phone or authenticating email, it will not be visible in the global directory. The only people who can see this data are you and your administrators. Only you can see the answers to your security questions.

You cannot change your office phone through this interface.

To update your office phone number, contact your location's IT department. When they change it, it will sync with SSPR.

You may need to reconfirm your information.

After a while, and to make sure you still have the appropriate methods registered, your administrators will require you to confirm your authentication methods.

Official Microsoft Troubleshooting Tips

If you have any questions or problems, please contact  support

Download the Self-Service Password Reset Enrollment Manual (PDF - 1.61MB)