Frequently Asked Questions About Financial Aid

Financial Aid Questions Related to the CARES Act

The Dallas College financial aid team can review special cases such as students and/or families affected by the COVID-19 pandemic. Contact the financial aid call center at 972-587-2599 or email for assistance.

Students are encouraged to contact their academic advisor or class instructor for any issues that may prevent them from completing their coursework on time. Students may also contact the financial aid call center at 972-587-2599 or email for additional financial aid assistance.

Students must continue to participate in online coursework and follow their instructor’s direction to remain eligible for financial aid. All financial aid will continue normally unless a student’s enrollment levels, or number of registered credit hours, change. For questions, contact the financial aid call center at 972-587-2599 or email

Students who are unable to complete a semester because of the COVID-19 pandemic are not to be counted in a period of enrollment for the purpose of a lifetime eligibility use their Federal Pell Grant. The use of the Pell grant will not count against the student.

The Department of Education has given Dallas College guidance to assist any students who are unable to complete a semester as a direct result of the COVID-19 crisis. These students will remain eligible for their subsidized Federal Direct Loans.

Dallas College is able to exclude attempted hours, or classes that were not completed by a student due to the COVID-19 pandemic, from the Satisfactory Academic Progress (SAP) policy.

Dallas College is participating in the CARES Act Emergency Grant Funds for students. You can get more information and apply for these funds online.

From March 13, 2020 through Sept. 30, 2020​ the interest rate is 0% on the following federal student loans owned by the Department of Education:

  • Federal Direct Loans (defaulted and non-defaulted loans)
    • Subsidized and Unsubsidized Federal Direct Loans
  • Federal Family Education Loan or FFEL Program loans (defaulted and non-defaulted loans)
  • Federal Perkins Loans

However, some Federal Family Education loans or FFEL Program loans are owned by lenders, and some Perkins loans are owned by the institution you attended. These loans are not eligible for this benefit at this time.

Contact your loan servicer to determine if your loans are eligible. Your loan servicer is where you make your monthly loan payment. If you do not know who your servicer is or how to contact them, visit the Federal Student Aid site or call 1-800-4-FED-AID (1-800-433-3243; TTY for the deaf or hearing-impaired 1-800-730-8913) for assistance.

General Questions About Financial Aid

The financial aid call center is available by phone Monday through Friday from 7 a.m. to midnight. The call center can be reached at 972-587-2599. Otherwise, students can email the financial aid office.

Published March 27, 2020


Please email the Financial Aid Call Center at or call 972-587-2599 for additional information.

Contact the Financial Aid Call Center at or 972-587-2599 for special circumstances consideration.

Contact your instructor and the Financial Aid Call Center ( for special circumstances consideration.

You will be required to return all financial aid received.