Frequently Asked Questions About Financial Aid

The Coronavirus Aid, Relief and Economic Security (CARES) Act provides emergency assistance to families and individuals affected by the COVID-19 pandemic. You can get more information and apply for emergency aid funds online. For additional questions about how the CARES Act relates to your financial aid, email Financial Aid at financialaid@dcccd.edu.

The Dallas College financial aid team can review special cases such as students and/or families affected by the COVID-19 pandemic. Contact the financial aid call center at 972-587-2599 or email financialaid@dcccd.edu for assistance.

Students are encouraged to contact their academic advisor or class instructor for any issues that may prevent them from completing their coursework on time. Students may also contact the financial aid call center at 972-587-2599 or email financialaid@dcccd.edu for additional financial aid assistance.

Students must continue to participate in online coursework and follow their instructor’s direction to remain eligible for financial aid. All financial aid will continue normally unless a student’s enrollment levels, or number of registered credit hours, change. For questions, contact the financial aid call center at 972-587-2599 or email financialaid@dcccd.edu.

Students who are unable to complete a semester because of the COVID-19 pandemic are not to be counted in a period of enrollment for the purpose of a lifetime eligibility use their Federal Pell Grant. The use of the Pell grant will not count against the student.

The Department of Education has given Dallas College guidance to assist any students who are unable to complete a semester as a direct result of the COVID-19 crisis. These students will remain eligible for their subsidized Federal Direct Loans.

Dallas College is able to exclude attempted hours, or classes that were not completed by a student due to the COVID-19 pandemic, from the Satisfactory Academic Progress (SAP) policy.

Dallas College is waiting on additional federal guidance about emergency grant aid related to COVID-19. As more information becomes available, this question will be updated.

From March 13, 2020, through Sept. 30, 2020, the interest rate is 0% on the following federal student loans owned by the Department of Education:

• Direct Loans (defaulted and non-defaulted loans)
• Federal Family Education Loan or FFEL Program loans (defaulted and non-defaulted loans)
• Federal Perkins Loans

However, some Federal Family Education loans or FFEL Program loans are owned by lenders, and some Perkins loans are owned by the institution you attended. These loans are not eligible for this benefit at this time.

Contact your loan servicer to determine if your loans are eligible. Your loan servicer is where you make your monthly loan payment. If you do not know who your servicer is or how to contact them, visit the Federal Student Aid site or call 1-800-4-FED-AID (1-800-433-3243; TTY for the deaf or hearing-impaired 1-800-730-8913) for assistance.

The financial aid call center is available by phone Monday through Thursday from 7 a.m. to 7 p.m., and Friday from 8 a.m. to 5 p.m. They can be reached at 972-587-2599. Otherwise, students can email the financial aid office at financialaid@dcccd.edu.

Published March 27, 2020

Please email the Financial Aid Call Center at financialaid@dcccd.edu or call 972-587-2599 for additional information.

Your classes may be converted to online education/distance education, and you are expected to participate if still enrolled. Your classes may be offered on an alternative schedule, and you are expected to participate if still enrolled.

Contact the Financial Aid Call Center at financialaid@dcccd.edu or 972-587-2599 for special circumstances consideration.

Contact your instructor and the Financial Aid Call Center (financialaid@dcccd.edu) for special circumstances consideration.

You will be required to return all financial aid received.