Medical Front Office at Brookhaven

The Medical Front Office program at Brookhaven will prepare you for a front office role in a variety of health care settings. Our faculty draw on their knowledge and experience to ensure student success.

Are you organized and good at keeping track of details? Have you thought about a health career but would rather work in an office than with patients?

“Front office” skills allow you to work in a medical setting without direct patient contact.

Medical front office assistants work in clinics, hospitals, doctors’ offices, medical insurance companies, health care organizations and more. They perform administrative duties such as dealing with incoming and outgoing patients, scheduling and monitoring appointments, creating and maintaining patient records, applying standardized codes to patient records and insurance billing.

Medical coding specialists rely on their knowledge of medical terminology, diseases, medications, anatomy and physiology to assign a diagnostic or procedural code to each entry in a patient’s record. This is how physician practices and hospitals get reimbursed by insurance companies for services and facilities provided to patients.


Medical Front Office Assistant

The mission of the Medical Front Office Assistant program is to provide a supportive environment in which students will develop the knowledge, skills and attitudes essential for successful employment in a medical front office setting, including practices, clinics and hospitals.

What does a medical front office assistant do?

Special skills are necessary for handling a busy and demanding medical office. Employers are looking for workers who are skilled in computer applications, diversity, teamwork, communication and interpersonal relationships without medically related patient contact. The work of medical front office assistants includes the following:

  • Information technology skills that help the medical staff, including care providers such as doctors and nurses, function efficiently.
  • Administrative duties such as working with incoming and outgoing patients, scheduling and monitoring appointments, applying standardized codes to patient records and insurance billing.​

Medical Coding

The mission of the Medical Coder program is to provide a supportive environment in which students will develop the knowledge, skills and attitudes essential for successful entry-level coding positions in a variety of health care settings, and to provide a foundation that prepares students for the national certification exams.

What is Medical Coding?

Medical coding is the process of translating written descriptions of diagnoses, procedures, medical services and equipment into standard alphanumeric or numeric codes. The diagnoses and procedure codes are taken from medical record documentation, such as transcriptions of physicians' notes, laboratory and radiologic results, etc.

Health care workers who specialize in coding are called medical records coders, health information technicians, coder abstractors or coding specialists.

Typical responsibilities of a medical coder include:

  • Analyzing medical records and assigning codes to diagnoses and procedures.
  • Processing charges for patient billing, insurance claims and account management.
  • Tabulating information for health surveys, research studies and improved patient care.
  • Communicating with other health care personnel to clarify diagnoses or obtain additional information.