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The fast-track Customer Service Representative Certificate program lets you earn college credit by demonstrating competencies from previous work experience and through online learning. The Customer Service Representative Certificate is part of the Business Marketing program at the colleges of DCCCD. You'll take six online courses, including cooperative work experience which enables you to earn college credit for demonstrating skills for your supervisor on your current job.
Through this online competency-based training program, you can quickly earn 18 college credit hours and develop internal and external customer service skills in key areas like interpersonal communication, technology and social media, problem solving, conflict resolution and customer relationship management. Everything you need is built right into the courses, so there are no textbook costs or added fees to complete the certificate.
Fill out a college application online. If you have already enrolled at one of the colleges of DCCCD in the last 12 months, you do not need to re-apply. Financial aid is available.
To make sure the program is a good fit for your individual goals, contact our Program Advising Specialist at 972-669-6425, email CustServCert@dcccd.edu or contact a faculty advisor at Cedar Valley College.
Dr. Diane Minger
Cedar Valley College
Learn more about the Customer Service Representative Certificatefrom Dr. Diane Minger, faculty advisor:
View a transcript of this video.
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The Fast Track Customer Service Representative Certificate applies 100% to the Business Marketing AAS Degree.