Spring 2020 classes have resumed online.
Please visit dcccd.edu/coronavirus for additional information and to learn how to prepare for online classes.

Frequently Asked Questions

Questions About Registration
  • How can I take my TSI Assessment, ESL Accuplacer or CLEP test?
  • When does registration start for May term? Will registration be available for Summer and Fall?
  • How can I get in touch with my advisor or if I have questions about registration?
  • I have an appointment already scheduled with a counselor on campus. Can I keep my appointment and have it remotely?
Questions About Financial Aid
  • I can't reach anyone in financial aid by phone. What do I do?
  • Do I still need to pay my installment plan for financial aid? What if I can't pay on time because of my financial situation?
  • When will my student loan be released?
  • If students elect to drop a class because they don't want to be moved to a virtual class, will they be eligible for a full refund? Also, how will this affect their financial aid if they elect to drop? The W will affect their SAP, and that could hurt their financial aid later.
  • What happens to my financial aid if my studies are interrupted due to COVID-19?
  • What happens to my Federal Work Study pay if the college is closed due to COVID-19?
  • What happens to my financial aid if one or more of my classes is cancelled due to COVID-19?
  • What happens if I am quarantined and miss class or if I am incapacitated due to COVID-19?
  • What if I receive financial aid and never start classes due to COVID-19?
  • Will Federal Work Study students be able to work or get paid for the remainder of the semester?
Questions About International Students/International Student Registration
  • What is DCCCD doing to support international students during COVID-19?
  • If an international student traveled abroad for spring break, and is still abroad in their home country, can they still transfer to a four-year university?
  • Is April 1 still the deadline for international students to apply to DCCCD for summer term?
  • How does the switch to online classes affect F1 international students? Typically F1 students may only take 3-4 credit hours online. Is that criteria still applicable?
Questions About Coursework/Programs
  • How do we continue with our benefits of tutoring? I depended on that heavily in between classes to assist me in my success with my math course.
  • How will I be able to take the HESI exam to apply for a nursing program next fall?
  • My course requires the use of Adobe software such as Photoshop, InDesign, After Effects, etc. I can't afford the monthly fee for Adobe programs. What do I do?
  • Are admissions deadlines for Health Occupation programs (nursing, sonography, etc.) being extended?
  • Who should students contact if they have questions about their courses?
  • Will the Spring semester be extended past the original end date?
  • What do nursing students need to do?
  • I don't want online classes because I don't have a computer and internet. I want my money back. How do I cancel and get my money back?
  • Will all classes switch to an online format? What if my class requires specialized equipment — manufacturing, construction, video tech, studio arts, etc.?
  • Are online classes during flex terms still scheduled?
  • What should I do if don't have a computer or Internet access at home?
  • What is the expectation for students to complete their coursework if the student does not have access to a computer or WiFi?
Questions About Student Services
  • I have books due to the library on campus. Will I be charged late fees?
  • How should I return books rented from the campus bookstores?
  • I ordered books to be picked up from my campus bookstore. How will I get my books for class?
  • How do I send my adoption waiver to a college for my tuition?
  • Can I get a refund for my credit classes?
  • Is anyone processing transcript requests?
  • Can transcripts still be mailed to the college? How long will it take DCCCD to process transcripts with the COVID-19 pandemic?
  • Will commencement be cancelled?
  • Will all campus-located and district-sponsored events be cancelled?
  • Will advisors and student navigators be available to assist students remotely?
  • As a student, are there any resources available to me for counseling to help me deal with the stress and anxiety of this situation?
  • Will dual credit office still be open?
General Questions
  • What will happen for the rest of the spring 2020 semester? How long will campuses stay closed?
  • How and when has the  closure been reported to students? To employees? To the general public?
  • Is there anyone I can text to get more information?
  • What should I do if I think I have been exposed?
  • Where can students find resources to assist them during this outbreak?
  • Does the district have any resources for students seeking employment?
  • What is being done to minimize the potential community spread of COVID-9 at each of the colleges/locations?
Questions About Continuing Education/CE Courses and Programs
  • What will happen to CE courses, apprenticeships and externships offered at a company location that has decided to postpone on-site training or limit access to non-employees?
  • Are WorkReadyU classes offered online?
Frequently Asked Questions by Employees

Questions About Registration

How can I take my TSI Assessment, ESL Accuplacer or CLEP test?

Published March 31, 2020

Because the testing centers at the colleges are closed, incoming and current students can register for summer or fall 2020 classes without the TSI Assessment as long as they have graduated from high school or have a GED. However, they will need to take the TSI before the end of the first semester in which they are enrolled in freshman-level courses. The DCCCD testing centers are currently working with the College Board to explore options for providing tests remotely. For questions, visit the Testing Center webpage. Dual credit students should contact their high school about alternative means of assessing readiness for college courses.

When does registration start for May term? Will registration be available for Summer and Fall?

Published March 23, 2020

Summer and Fall 2020 registration will begin April 21 for current students in good academic standing. General registration for everyone else will begin April 27. Beginning April 3, students will have access to Navigate, an online mobile application that will provide information to students about their assigned academic advisor.

How can I get in touch with my advisor or if I have questions about registration?

Published March 31, 2020

You can email your advisor directly if you know their email address. Otherwise, visit the advising centers webpage to find the general advising email address for the college at which your advisor is located.

I have an appointment already scheduled with a counselor on campus. Can I keep my appointment and have it remotely?

Published March 31, 2020

The counselors are currently working on arranging remote appointments. For questions, email your assigned counselor or visit the DCCCD counseling webpage.


Questions About Financial Aid

I can't reach anyone in financial aid by phone. What do I do?

Published April 1, 2020

At this time, the Financial Aid Help Center is only available by email. Contact them at facc@dcccd.edu for any financial aid questions.

Do I still need to pay my installment plan for financial aid? What if I can't pay on time because of my financial situation?

Published April 1, 2020

You are still responsible for paying your full installment plan. However, all late fees on the April 2 installment will be waived. If you were charged late fees earlier in the semester, you are required to pay those. For questions, contact the Financial Aid Call Center at facc@dcccd.edu.

When will my student loan be released?

Published March 27, 2020

Please contact the Financial Aid Call Center at facc@dcccd.edu for additional information.

If students elect to drop a class because they don’t want to be moved to a virtual class, will they be eligible for a full refund? Also, how will this affect their financial aid if they elect to drop? The W will affect their SAP, and that could hurt their financial aid later.

Published March 23, 2020

Students who choose to drop courses continue to be accountable for their Satisfactory Academic Progress for financial aid purposes. The Department of Education has not yet waived Return of Title IV aid requirements. Please check back for possible updates.

What happens to my financial aid if my studies are interrupted due to COVID-19?

Your classes may be converted to online education/distance education, and you are expected to participate if still enrolled. Your classes may be offered on an alternative schedule, and you are expected to participate if still enrolled.

What happens to my Federal Work Study pay if the college is closed due to COVID-19?

If DCCCD continues to pay all other employees, currently employed FWS workers will continue to be paid.

What happens to my financial aid if one or more of my classes is cancelled due to COVID-19?

Contact Financial Aid at facc@dcccd.edu for special circumstances consideration.

What happens if I am quarantined and miss class or if I am incapacitated due to COVID-19?

Contact your instructor and the Financial Aid Office (facc@dcccd.edu) for special circumstances consideration.

What if I receive financial aid and never start classes due to COVID-19?

You will be required to return all financial aid received.

Will Federal Work Study students be able to work or get paid for the remainder of the semester?

Published March 31, 2020

Federal Work Study students who were employed before the college shutdown will continue to be paid for hours they would have normally worked. Federal Work Study students have specific award amounts and cannot earn monies beyond those amounts. Students will be paid per usual, provided his or her supervisor turns in a signed timesheet. If students have any questions about this, email facc@dcccd.edu.

Back to the top


Questions About International Students/International Student Registration

What is DCCCD doing to support international students during COVID-19?

Published April 2, 2020

We understand the unique challenges international students face during this time of change. International students who are far from home may feel an extra sense of uncertainty. Rest assured that international student advisors and designated school officials (DSOs) are available to serve and support students remotely by answering questions or directing international students to available resources. Students may email their campus DSO for specific requests and concerns.

If an international student traveled abroad for spring break, and is still abroad in their home country, can they still transfer to a four-year university?

Published April 1, 2020

International students wishing to transfer to a four-year university should contact the Designated School Official (DSO) at their college. The DSO will assist the student in the transfer process. Please contact your college International Student Services office.

Is April 1 still the deadline for international students to apply to DCCCD for summer term?

Published April 1, 2020

All DCCCD International Student Services offices are maintaining their application deadlines. Please contact the International Student Services office for information on application deadlines.

How does the switch to online classes affect F1 international students? Typically F1 students may only take 3-4 credit hours online. Is that criteria still applicable?

Published March 27, 2020

Due to the threat posed by public gatherings during this period, SEVP has agreed to relax restrictions for current F1 students until the COVID-19 threat has passed and operations can return to normal. This applies only to current F1 students. If you are a current F1 student, please contact your DSO for answers to any questions you may have.

Questions About Coursework/Programs

How do we continue with our benefits of tutoring? I depended on that heavily in between classes to assist me in my success with my math course.

Published March 27, 2020

Online tutoring for some classes will be available starting the week of March 30. Check the DCCCD website for more details. Check also with your course faculty for online resources that can provide assistance.

How will I be able to take the HESI exam to apply for a nursing program next fall?

Published March 27, 2020

The Colleges with Nursing programs (El Centro, Brookhaven and Mountain View) will be posting information about updated HESI exam schedule and Nursing application deadlines on the DCCCD website, "Get Started in the Nursing program." The colleges with nursing programs (El Centro, Brookhaven and Mountain View) will post information about the updated HESI exam schedule and nursing application deadlines on the Get Started in the Nursing Program site.

My course requires the use of Adobe software such as Photoshop, InDesign, After Effects, etc. I can't afford the monthly fee for Adobe programs. What do I do?

Published March 27, 2020

As a result of college closures, Adobe has provided temporary at-home access for impacted students so they can continue their work remotely. Visit the Adobe Creative Cloud website and use your school credentials to sign in. These are the same credentials you use for eCampus or your DCCCD email. Additional instructions are available in SharePoint.

Are admissions deadlines for Health Occupation programs (nursing, sonography, etc.) being extended?

Published March 27, 2020

Students should contact the Career Resource Center (formerly known as the Health Career Resource Center) for information about any changes in the Health Occupations program deadlines at crc@dcccd.edu.

Will the Spring semester be extended past the original end date?

Published March 23, 2020

Currently, there are no plans to extend the Spring semester end date.

Who should students contact if they have questions about their courses?

Published March 23, 2020

If you are enrolled in a course and have questions about your assignments or changes in the planned course schedule, email your instructors.

What do nursing students need to do?

Published March 23, 2020

Log in to the eCampus course(s) for which you are enrolled to get updated information. Email your instructors if you have further questions.

I don't want online classes because I don't have a computer and internet. I want my money back. How do I cancel and get my money back?

Published March 23, 2020

You can drop a course before the day it starts and receive a 100% refund. Instructions are on the DCCCD website.

Will all classes switch to an online format? What if my class requires specialized equipment — manufacturing, construction, video tech, studio arts, etc.?

Published March 23, 2020

Generally, all courses will be delivered online. Students are encouraged to log in to eCampus to check specific course information and alternative arrangements. Please email your instructor for the course in which you are enrolled to find out what arrangements have been made.

Are online classes during flex terms still scheduled?

Published March 31, 2020

Yes. If you have any questions about your course, please contact your instructor.

What should I do if don't have a computer or Internet access at home?

Published March 31, 2020

Unfortunately, DCCCD is unable to provide devices to students at this time. However, several local internet providers are offering broadband internet access during the COVID-19 outbreak. Visit the student discount page (login required) for additional information.

What is the expectation for students to complete their coursework if the student does not have access to a computer or WiFi?

Published March 31, 2020

Contact your instructor to see what they would recommend.

Back to the top


Questions About Student Services

I have books due to the library on campus. Will I be charged late fees?

Published March 27, 2020

Due dates for library materials have been extended to May 14. In the meantime, if you receive an overdue notice, please disregard it.

How should I return books rented from the campus bookstores?

Published March 27, 2020

While the due date for rented books has not changed, the non-return charge date has been extended 15 days past your current return due date to allow time for your mailed book to reach the store. To avoid late charges, please have your book in transit by the due date. For more information visit your bookstore website at dcccd.edu/bookstores.

I ordered books to be picked up from my campus bookstore. How will I get my books for class?

Published March 31, 2020

Shipping is currently available for all online book orders. Pick-up is currently not an option. If you placed a pick-up order prior to this change being made, a bookstore manager should be in touch with you soon to make arrangements. If you have additional questions, email StudentQuestions@dcccd.edu.

How do I send my adoption waiver to a college for my tuition?

Published March 27, 2020

Email your adoption waiver to the registrar office at the college you will be attending. You can find these emails at the DCCCD Admissions Offices page. You could also send it, along with any additional questions you may have about the foster care program, to a foster care student program college champion.

Can I get a refund for my credit classes? 

Published: March 19, 2020

If the district decides that a class will not meet/begin, the district will cancel the class, and students who have paid will get a 100% refund. 

If you choose to drop a class, the refund you get (if any) depends on when you drop.

Refund Schedule for an Eight-Week Flex Term Class Starting March 30 (originally scheduled to start March 23) 

If you withdraw: Your refund will be:

Before the first class day 

100% 

On the first through eighth class day 

70% 

On the ninth or 10th class day 

25% 

On the 11th or later class day 

0% 

Class days are counted Monday through Saturday, not counting district holidays/conference days. 

Get more information about dropping or withdrawing from classes

Is anyone processing transcript requests?

Published: March 18, 2020

Yes, students may still order free electronic transcripts via Greenlight or paper transcripts to be mailed to their desired location through Credentials Solutions ($5 fee). Visit the Transcripts webpage for more info.

Can transcripts still be mailed to the college? How long will it take DCCCD to process transcripts with the COVID-19 pandemic?

Published March 27, 2020

At this time, the best way to send a transcript to the DCCCD is electronically. With campuses closed, no one is in the office to receive mailed transcripts. When the campuses open again, the registrar office will begin processes transcripts that have been received by mail, but there will be a backlog.
Paper transcripts can be requested online through Credential Solutions for a fee. Students may also send electronic transcripts through GreenLight for free. Visit the transcripts FAQ page for more information.

Will commencement be cancelled?

First Published: March 18, 2020Updated: April 1, 2020

After thorough consideration, we have decided to postpone commencement ceremonies for the spring semester at each of our seven colleges until a later date. This change is based on new guidance issued by our nation’s government health officials discouraging large gatherings or events. 

Will all campus-located and district-sponsored events be cancelled?

All campus and community events will be postponed until further notice.

Will advisors and student navigators be available to assist students remotely?

Published March 31, 2020

Yes, you can contact advisors and student navigators by email during this time. Visit the advising centers webpage to find your college's academic advising center email address. For additional questions or advising resources, email DCOAdvising@dcccd.edu. To reach a student navigator, email navigator@dcccd.edu.

As a student, are there any resources available to me for counseling to help me deal with the stress and anxiety of this situation?

Published March 31, 2020

DCCCD offers counseling services to students with licensed professional counselors. For more information, visit the DCCCD counseling webpage, where you can find information about our counseling services, contact information for counselors at each college and community mental health resources.

Will dual credit office still be open?

Published March 23, 2020

Along with other college offices, the dual credit offices will operate in a virtual environment. Please contact them via email.

Back to the top


General Questions

What will happen for the rest of the spring 2020 semester? How long will campuses stay closed?

Updated April 2, 2020

DCCCD will continue remote operations and distance learning through end of April, though there is a possibility it could extend through the end of spring semester. We will continue to work with local and state health officials to monitor the COVID-19 situation and tailor our plans accordingly. Continue to check your DCCCD email and visit the check the COVID-19SharePoint site and public website for updates.

How and when has the closure been reported to students? To employees? To the general public?

Once the decision was made to close the following communications have been sent:

  • An email to all employees
  • An email to all students
  • Postings on the district and college social media sites
  • A media advisory to local media outlets
  • Updated announcements on the district and college websites

Any further announcements will utilize same methods of communication. Students and employees are encouraged to verify their information in eConnect to be sure they receive the latest updates.

With the extended spring break and the planned move to online instruction what will be the effect on class instruction?

Students should plan to continue their class assignments online. Faculty are being asked where possible to adapt their teaching so that their classes continue remotely and online.

Additional steps faculty should consider taking now are outlined on the district's Coronavirus Updates SharePoint site (login required), which offers steps to consider in the event there is a two-week or more closure.

Is there anyone I can text to get more information?

Published April 2, 2020

Students can text "DCCCD" to 214-978-6457 for help. There is support available in English and Spanish.

What should I do if I think I have been exposed?

The district and all colleges are following CDC guidelines, which specify, in part, the following:

If you suspect you have been exposed or are infected with the virus that causes COVID-19, you are asked to call your health care provider and tell them that you may have acquired the virus. This will help the health care provider's office take steps to keep other people from getting infected or exposed. Please consult the CDC for further steps one can take to potentially spare others from the disease.

If you believe you have come in contact with someone who tested positive for COVID-19 or you believe you may be infected with COVID-19, please view our self-quarantine guidelines and complete our self-reporting form (login required) so that health professionals can adequately track this information and coordinate internal support. The information will be kept secure and confidential.

Where can students find resources to assist them during this outbreak?

The colleges of DCCCD offer a variety of resources for our students on campus. In addition, students can find community resources through My Community Services and discounts from various businesses and organizations on our student discount page (login required).

Does the district have any resources for students seeking employment?

Published March 31, 2020

A list of open positions has been compiled. The link also includes information about DCCCD Career Services.

What is being done to minimize the potential community spread of COVID-19 at each of the colleges/locations?

The district is adjusting its cleaning practices across our campuses to address this disease. In addition to being airborne, the virus is thought to be spread by surface contact with common "touchpoints," such as doorknobs and light switches. Custodial vendors and their employees have already begun increasing daily disinfecting during all shifts and are targeting high touchpoints and surfaces on all campuses using a non-cross contamination program. During the spring break period of March 16-20, our custodial vendors and their employees will also be performing a deep cleaning at every DCCCD location using industrial-grade disinfectants to combat germs.

What types of additional information will the district provide to all of its locations about a COVID-19 situation and/or the flu? How often and who will provide it?

The Office of Emergency Management will provide briefings from the Dallas County Health Department as they are received. Information from other sources will also be provided to the chancellor's staff. The following additional teams are collaborating to provide information to the district about COVID-19 and or flu procedures and decision-making processes: legal counsel, Office of Emergency Management, risk management, district human resources, public and governmental affairs/marketing, and our college health centers and police department.

Back to the top


Questions About Continuing Education/CE Courses and Programs

What will happen to CE courses, apprenticeships and externships offered at a company location that has decided to postpone on-site training or limit access to non-employees?

CE departments will work directly with the company or partner entity to select an appropriate date to resume on-site training or provide an online delivery option, if applicable.;

Are WorkReadyU classes offered online?

Yes. For students who have completed orientation, there are online AEL course options. Students can request assistance from the WorkReadyU team at workreadyu@dcccd.edu.