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Management Best Practices
Staff Best Practices
The telephone is generally the first line of contact with DCCCD for the caller and is of equal importance to those who are on campus. Make the customer glad they called the district.
Voice mail Messages Best Practices
Identifying ringsAll non-VOIP calls come in with one ring or two. One ring identifies the call as coming from inside the district and should be answered by identifying your office or department and then your name. Two rings identify the call as coming from outside the district and should always be answered with the college name, your department or office and your name.