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NetMail Frequently Asked Questions


The NetMail System has been implemented for your communication with other students, district faculty and staff, as well as other external persons who have an email address.

If you are a credit student, or a continuing education (CE) student enrolled in a credit class, you are eligible to request an email account. You must be currently enrolled at one of the seven DCCCD colleges. Please follow the instructions on the Student Email Account Request screens to complete your request.

Guidelines for the use of the Student Email System are based on Dallas County Community College District policies and procedures as well as local, state, and federal laws. Please refer to the Guidelines for Use of the Student Email System for more information.

If you have any "How to" questions about NetMail and its options, please check the Help File within NetMail.
If you have addtional questions please send a message to: webadmin@netmail.dcccd.edu

 

Email eligibility questions

  1. Who is eligible to have a DCCCD Student NetMail account?

NetMail Account Creation Questions

  1. How do I create my NetMail account?

Email Address Questions

  1. I have forgotten my email address. What should I do?
  2. Can I change my email address?
  3. How was my NetMail Username created?
  4. How can I find the email address for my instructor or another student?
  5. Can I keep my email address private, not part of any group or a searchable list?
  6. I already have an Internet email address from AOL (or another Internet Service Provider.) Do I need a NetMail account, too?

Password Questions

  1. How can I change my password?
  2. What if I forgot my Password?

Pin Questions

  1. I don't remember my Student PIN number. How can I find out what it is?
  2. How can I change my Student PIN?

Student ID Number Questions

  1. My Student ID Number is not in the NetMail Database.
  2. My Social Security Number has changed. Does this affect my email account?

NetMail Features Questions

  1. What features are offered in NetMail?
  2. How to save a copy of an out going message in your outbox.
  3. How to change the timeout setting in the NetMail web interface.
  4. How can I set a vacation message?
  5. How can I have NetMail check email at my other email accounts?
  6. How to use use rules to filter your inbox.
  7. Where can I find more information on how to use NetMail?

Email and eConnect Questions

  1. How do I add my email address to the eConnect?

Unauthorized/Suspicious Use

  1. I think someone else knows my email account and password. What should I do?

Offending Messages

  1. Another student is sending me unsolicited and/or harassing email. What should I do?
  2. What if the offending message was originated outside of the DCCCD?

Email Groups

  1. How do email groups work? Am I Automatically part of a group, and if so, which ones?
  2. Can I send email to groups?
  3. I don't have access; can I be added to one of the email groups?
  4. How can I find out what email groups exist?
  5. Can email groups be created where I can send information to other students on campus, or other colleges in the district.

Outbox Questions

  1. How to save a copy of an out going message in your outbox.
  2. I just got a message from POSTMASTER saying Unknown User Address, then I realized I typed the wrong email address. How can I correct it?
  3. I just sent a message to my instructor. Why does the message not show up in my out box.

Remote Email Access

  1. Can I access my email at other locations outside of school?

Full Mailbox

  1. I just received a message in my InBox that reads: "Warning - QUOTA EXCEEDED -- *****Your mailbox has exceeded its size limit*****" what does this mean, and what should I do about it?
  2. What happens to my mail while my mailbox is full?

Expired/Deactivated Accounts

  1. When does my account expire?
  2. For what reasons can my account be deactivated while I'm still a student?

eCampus Support

  1. How do I contact technical support for eCampus?

Miscellaneous

  1. Browsers Supported in NetMail
  2. I no longer want my email account, how can I cancel it?
  3. Who do I contact if I have problems with my NetMail account?
  4. I'm registered for the next semester, but will be unable to read my email while I'm away from school. What can I do about it?
  5. I can't find my instructor's email address, or he doesn't have one.
  6. I have a friend who has an email address in Japan, AOL, MSN, or any other address outside of the DCCCD. When I try to send an email to them, they do not get it. Why can't NetMail deliver messages to them?
  7. I saw a message on the NetMail login page that said the server is down. Why is it down? How long will it be down and will it mess up my email?

 


  • Who is eligible for a DCCCD Student NetMail account?
    • If you are a credit student, or a continuing education (CE) student enrolled in a credit class, you are eligible for a DCCCD Student NetMail account. You must be currently enrolled and have made a tuition payment at one of the seven DCCCD colleges.
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  • How do I create my NetMail account?

    Before you can start using your NetMail account you must first activate your NetMail account.

    1. Go to https://www1.dcccd.edu/netmail/input_ssn.cfm
    2. Enter your Student ID Number and your PIN.
      • You can find your Student ID Card:
        • Printed on your fee receipt.
        • On your printed class schedule.
        • You can view your Student ID Number online by clicking on the link labeled "Student ID Number look up."
      • Your PIN is your date of birth (ddmmyy).
        • You can view your PIN online by clicking on the link labeled "PIN look up."
    3. Click the "Submit" button.
    4. On the next page titled "Status Information" click the button labeled "Press Button to Change Your NetMail Password."
    5. On the next page enter your new NetMail password in the text boxes labeled "NetMail Password" and "Retype NetMail Password." Enter your PIN in the text box labeled "Re-enter DCCCD PIN."
    6. Read the agreement and check the check box labeled "CHECK BOX TO AGREE."
    7. Click the submit button at the button of the page.
    8. Go to http://netmail.dcccd.edu and log in to NetMail with your NetMail username (the first part of your email address, before the @ sign) and your new NetMail password.
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  • The NetMail system reports that my Student ID Number is not in the NetMail user database.
    • Our Student Email database is updated weekly. However, if the system reports that your Student Id Number is not found, please contact your Campus Email Administrator who will verify your enrollment and start the process to get your name added to the list.
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  • Can I access my email at other locations outside of school?
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  • How can I change my password?
    • Go to the page where you created your NetMail account and enter your Student ID Number and PIN. Follow the steps to enter a new password. Once you change the password, the change is immediate. If you are currently logged into NetMail, you will need to logout and start again. The password that you set up must to be 6-14 characters and use letters and/or numbers, no spaces or special characters.
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  • What if I forgot or need to change my Password?
    • Go to the page where you created your NetMail account and enter your Student ID Number and PIN. Follow the steps to and enter a new Password. Once you change the password, the change is immediate. If you are currently logged into NetMail, you will need to logout and start again. We recommend that you set up your Password to be 6-14 characters and use letters and/or numbers, no spaces or special characters.
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  • What should I do if I have forgotten my email address?
    • Your email account is composed of your Login Name and @NetMail.dcccd.edu (ie., jqdoe89@NetMail.dcccd.edu). Go to Login Name for more information.
    • You can also search for your name and it will inform you of your email address. Simply go to http://www1.dcccd.edu/search/email/search.cfm and follow the steps on the screen. (If you have set privacy options through eConnect your email address will not appear.)
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  • Can I change my email address?
    • No. Your email account is composed of your Username and @netmail.dcccd.edu (ie., jqdoe89@netmail.dcccd.edu).
    • See Username for more information.
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  • How was my NetMail Username created?
    • Your NetMail Username has been created following a formula:
      Your first intial of your first name + your first initial of your middle name + your full last name + the last two digits of your SSN. If your name is John Q. Doe and your SSN is 123456789, your NetMail log in name is jqdoe89. If you don't have a middle name, an X has been assigned as a middle initial (John Doe would be JXD). Your email account is composed of your Login Name and @NetMail.dcccd.edu (ie., jqdoe89@NetMail.dcccd.edu).
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  • My Social Security Number has changed. Does this affect my email account?
    • No. Your email account does not have to be changed because of a Social Security Number or Name change. A change in your account would only be accomplished by deleting your current account and creating a new one. All messages sent to the old account would be returned undeliverable. If you would like your account to be changed, please contact your Campus Email Administrator and request the change.
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  • I no longer want my email account, how can I cancel it?
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  • Another student is sending me unsolicited and/or harassing email. What can I do?
    • First, and most important, DO NOT DELETE THE OFFENDING MESSAGES! You maybe later asked to forward/produce the offending message. Unsolicited and/or harassing email is in violation of the Guidelines for Use of the Student Email System. All students agreed to these guidelines upon completion of their application for email access. Contact your Campus Email Administrator and report the violation. 
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  • What if the offending message was originated outside of the DCCCD?
    • Even though we cannot determine how other email administrators deal with offending messages originating on their systems, we can still contact them and ask them to correct the problem. Please follow the procedures outlined concerning unsolicited/harrasing email to make sure we can track and contact the sender.
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  • Who do I contact if I have problems with my NetMail account?
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  • When does my account expire?
    • Email accounts are kept active while you are currently registered for a class. If you withdraw from all your classes, you email access will be terminated. Between semester breaks, your account will be kept active, but it will be terminated at the end of registration of the next semester if you are no longer enrolled.
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  • I just got a message from POSTMASTER saying Unknown user <User Address>, then I realized I typed the wrong email address. How can I correct it?
    • If you typed the wrong address when you originally sent the message, usually a copy of that message will still be in your sent items folder. You can go into the sent items folder in your mailbox, find and open the original message you sent, click the reply all button, correct the address and send it again.
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  • I just sent a message to my instructor, but the message does not show up in my out box.
    • To have a copy of your outgoing mail saved in a "sent" folder you must first activate this feature.

      Step one: Create a sent items folder.

      1. From the NetMail web interface, Click on the "Add Folder" link located in the upper left hand corner.
      2. In the text box named "Folder Name" type in the name of your new folder (sent items).
      3. From the drop down box labeled "Create In", select the location where you want to store the folder. (I suggest you put it under your username.)
      4. Click the "Okay" button.

      Step Two: Setup the sent items folder.

      1. From the tool bar on top of the NetMail web interface, click the options button (the middle button).
      2. From the paged labeled "Options-General Settings", select the tab that says "Mailbox Management."
      3. From the Options-Mailbox Management page, under the "Mailbox settings" heading there is a drop down box labeled "Sent items" select the folder where you want to store your sent items.
      4. Click the save button at the bottom of the page.
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  • I just received a message in my InBox that reads: "Warning - QUOTA EXCEEDED -- *****Your mailbox has exceeded its size limit*****" what does this mean, and what should I do about it?
    • There is a size limit of approximately 6MB on your NetMail account. This message is letting you know that the limit has been reached. To correct this problem, you will need to delete messages from your mailbox. After the messages are deleted, you will continue to receive mail. Please note, after deleting messages, they will still show up in your mailbox with a "purge icon " beside them until you do a purge. To purge your email messages either check the messages you want to purge and then click the "Purge" button or click the "Purge All" button and all of your deleted messages will be purged.
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  • What happens to my mail while my mailbox is full?
    • If you send any messages while your mailbox was full, the messages are delivered. If you have incoming mail while your mailbox is full, the messages are returned to the sender with a note explaining to them that their mail could not be delivered and they should try to resend later.
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  • I can't find my instructor's email address, or he doesn't have one.
    • Not all instructors and students have email addresses.
    • To search for student, faculty of staff email addresses, you can search these links:
    • Search for Students with NetMail addresses (or registered external Internet email addresses), or you can search for an instructor in the District's Facutly/Staff Email system.
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  • What are email groups? Am I part of an email group?
    • There are email groups that have been created to make it easier to share information with a large number of people with a single message. When there is global information that will affect everybody in the district (such as systems down time) or everybody in one of the colleges (such as Special Events, or School Closings), these messages will be sent to global email groups. Only Email Administrators are allowed to send messages to these groups.
    • You are automatically added to a global group, which includes all names in NetMail and a group with all students in the college you initially enrolled in.
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  • What NetMail email groups exist?
    • Right Now there are only global groups created for everybody in the system and campus specific groups.
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  • How can I send email to NetMail Groups?
    • Only Email Administrators are allowed to send messages to these groups. If you have would like to send a message to a group, please contact your Campus Email Administrator.
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  • I don't have NetMail access; can I be added to one of the email groups?
    • If you have requested your email address to be added to our searchable database, you are also automatically added to NetMail global mailing groups.
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  • Can groups be created where we can send information to other students on campus, or other colleges in the district.
    • You can find a list DCCCD campus discussions groups located at http://www.dcccd.edu/dnews/home.htm.
    • These groups can be accesed from a web browser. No special discussion groups reader is required.
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  • How can I keep my email address private, not part of any searchable directory?
    • You can got to eConnect and activate your privacy setting. A few days after you set your privacy in eConnect, your name and email address will be hidden from our searchable database. Please allow approximately 4-5 business days for this change to take affect.
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  • I already have an Internet email address from AOL (or another Internet Service Provider.) Do I need a NetMail account,too?
    • You will not be able to use NetMail without a NetMail account. You can however, go to the Main NetMail Page and click on the link to Add/Change External Email Address. You will not receive a NetMail account, but your email address will be added to the searchable directory that allows non-NetMail users to locate DCCCD student email addresses. (Search for Student Email Addresses). In other words, adding your non-NetMail email address to our DCCCD student email address directory will allow others to easily locate your email address while you are a student. (Note: You cannot have both a NetMail and external Internet email address in these directories.)
    • When you request your external email address to be added to our directory, your address will also be included in the global mailing groups for the district and you can request to be added to any individual groups.
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  • I'm registered for the next semester, but will be unable to read my email while I'm away from school. What can I do about it?
    • You can set up a Vacation message that will be active while you're away.
      1. From the NetMail web interface, from the toolbar located at the top of the page, select the "Options" button (the middle button).
      2. From the "Options-General Settings" page, select the "Mailbox Management" tab.
      3. Go to the heading "Automatically reply to all new messages" and select the radio button labeled "yes"
      4. In the text box just below the radio button, type in your vacation message.
      5. Click the save button at the bottom of the page then close the window.
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  • Why can't I find my instructor's email address.
    • All instructors at the DCCCD can request a DCCCD Email address through our Administrative Email service. Some instructors might have an email address outside of the DCCCD and will not be listed in our searchable email directory.
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  • I have a friend who has an email address in Japan, AOL, MSN, or any other address outside of the DCCCD. When I try to send an email to them, they do not get it. Why doesn't NetMail deliver messages to them?
    • Once an email message leaves our NetMail system, it has to jump through several systems on the internet to get to it's destination. Any of these systems along the way could fail, therefore the message will never arrive at the destination. Also, users at the destination can be experiencing problems receiving email and the email message will not be able to reach them. Whenever there is a routing problem of this type, we will try to identify where the problem is and attempt to resolve it as soon as possible. Often times however, such problems of this type, simply maybe out of our control.
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  • Which Browser can I use to access NetMail?
    • For NetMail we recommend the following browsers:
      1. Netscape 4.7 and higher
      2. Internet Explorer 5.0 and higher (Versions prior to5.0 will not work.)
    • To obtain maximum functionality we recommend you use these browsers. You can download the latest versions from Netscape's Home Page and Microsoft's Home Page.
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  • What do I do if I see a message on the NetMail log in page the says the system is down.
    • Sometimes our NetMail system needs to come down for a short while for routine maintenance. This maintenance is done to ensure that NetMail keeps functioning efficiently. A downtime notice is posted on the NetMail pages to alert our users to the scheduled downtime. The scheduled downtime will not affect your NetMail account in any way, you will not need to take action unless otherwise instructed.
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    • How to change the timeout setting in the NetMail web interface.

      You can choose how long you remain logged into WebAccess during a period of inactivity. After the specified time limit has passed, you are automatically logged out to maintain the security of your mailbox. The amount of time can be changed.

      To change your automatic timeout setting, follow these steps.
      1. From the toolbar located at the top of the NetMail web interface, click the options button (the middle button).
      2. Click the tab labeled "General Settings."
      3. In the Timeout field under WebAccess Settings, enter your timeout interval in minutes (from 1 to 40).
      4. Click Save to save the changes.
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    • Where can I find more information on how to use NetMail?

      To find more inform on how to use Netmail you can:
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    • How can I have NetMail check email at my other email accounts?

      eMail Proxy is a powerful feature of NetMail that can be used to collect email from other POP or IMAP email accounts, which you have with other institutions, or Internet Service Providers. Every three hours, the NetMail server collects email from accounts specified in your proxy settings and delivers messages to your Inbox. The email Proxy process runs automatically on the NetMail server every three hours, and does not depend on any specific mail client. Additionally, any filtering Rules, which you have defined, will also be applied to email collected by the email proxy.

      1. From the NetMail web interface click the Options icon then click the Proxy settings tab
      2. In the Host Name field, enter the POP3 or IMAP address of the mailbox that you want NetMail to collect email from (pop3.myrealbox.com). This is usually the same settings that you set in OutLook Express to check your email. This information can be obtained from your Internet Service Provider or institution hosting your mail account.
      3. In the User Name field, enter your email accounts user name (not your NetMail account user name).
      4. In the Password field, type your password. Re-type your password for varification.
      5. In the type drop down box select if you are connecting to your email account via POP3 or IMAP. This information can be obtained from the Internet Service Provider or institution hosting your mail account.
      6. Check Leave on Server if you do not want NIMS Mail Proxy to delete messages from the remote e-mail account after it has retrieved them.
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    • How to use rules to filter your inbox.

      You can use rules to define actions that you want to be performed on email messages you receive. For example, you can forward messages, move messages to folders or delete messages you recieve. Rules can help you organize your Mailbox, automate your Mailbox while you are away, or delete unwanted items.

      To create rules:

      1. From the WebAccess main window, click Options > Rules.
      2. Select the type of rule you want to create:
        • Move To: Moves an item to the folder you specify. You can apply the rule to all new items or only new items that meet your established criteria.
        • CC To: Add a designated address to the CC field. You can apply the rule to all new items or only new items that meet your established criteria.
        • Delete: Marks an item as deleted. You can apply the rule to all new items or only new items that meet your established criteria.
        • Forward To: Forwards an item to the recipients you specify. You can apply the rule to all new items or only new items that meet your established criteria.
      3. Click the If drop-down list to select the mail message field you want to monitor (options include From, To, CC, Subject, Body, and Apply to all Messages).
      4. In the Contains field, type the text you want to search for in the mail message field you selected in step 3.
      5. Supply the information needed to perform the relevant action if the condition described by the If and Contains items is true.
      6. For example, if are setting up a Move To rule and you want to move all messages that meet your condition to a folder you created called "Urgent," you would select the Urgent folder from the Move To drop-down list.
      7. If you want WebAccess to only apply the rule to the first item that meets the stated criteria, place a mark in the Stop processing on match checkbox.
      8. Click Save to save the rule to the Rules list. By default, the rule is automatically activated.
      9. To keep the rule active, click Close.


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Please send comments or questions to webadmin@netmail.dcccd.edu.

Last modified: July 31, 2003
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