The following customer service best practices are standards that enable DCCCD and the Service Leadership Team to develop districtwide customer service training and assessment tools.
These best practices reflect the input of hundreds of DCCCD employees who are dedicated to improving student success through improved customer service.
Background
The Service Leadership Team solicited employee feedback through stakeholder meetings that were conducted at each location in the district and through meetings with appropriate councils.
The best practices suggested at the above-mentioned stakeholders' meetings were compiled by the Service Leadership Team, reviewed by the appropriate process owners and endorsed by the Chancellor's Cabinet.
These best practices are recommendations and guidelines. They are not policies or procedures. Colleges may choose to amend the districtwide best practices as needed. However, because of the extensive input received from the colleges, we are hopeful that few location-specific changes will be needed.
Future Updates and Additions
DCCCD’s Service Leadership best practices will be reviewed annually by the Service Leadership Team to determine if changes or additions are needed. The team plans to work with appropriate councils to develop additional best practices for the following areas:
- Instruction (to be developed with the Faculty Council)
- Hiring and Human Resources (to be developed with the Human Resources Council)
- Security Protocol