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The Educational Resources Support Services department (ERSS), more recently known as the Technical Services Center (TSC), was organized in 1976 with an initial staff of 12 FTEE to centralize the acquisition, processing, and cataloging functions of the opening day collections for the North Lake College, Brookhaven College, and Cedar Valley College libraries. The same functions for Richland were also centralized. This was the result of recommendations made by the TSC Centralization Committee that performed a feasibility study of centralizing the services associated with the acquisition of books. The advantages of centralization identified by the Committee included cost savings, reduced processing time, reduction in total staff, and standardization throughout the District. ERSS's current role is to provide instructional support for all the colleges of the District and the El Centro College Bill J. Priest Campus through the Educational Resources Centers at each location.
For over twenty-five years, Educational Resources Support Services has proved to be an efficient and effective centralized operation. Several internal studies concerning the centralized approach of ERSS have been completed. Each time, the Educational Resources Centers at the colleges have indicated their strong support and endorsement of a centralized operation for this service.
The Educational Resources Support Services staff plays an important role in providing the District college libraries with leadership and technology in dealing with the information needs of faculty and students in meeting instructional and educational goals. The ERSS has been part of the district and college strategic planning since the Center's creation and is an integral part of the strategic planning team in developing direction for the ERC programs.
With the exception of materials processing, all processes within ERSS are automated. The Innovative Interfaces, Inc. library management system, Innopac, implemented in 1997, is the base. Prior to Innopac, NOTIS was used. Booking of nonprint materials is done through the Innopac system as well. Reference services are provided through OCLC FirstSearch, CD-ROM sources, and the Internet. Ordering of materials is largely achieved through electronic means. Interlibrary loan is managed through OCLC, giving DCCCD patrons access to the world's library holdings.
Educational Resources Support Services staff support and provide these services in an atmosphere of efficiency and dedication to purpose. These activities are highly technical, demanding skilled professionals to accomplish them. Acquisitions staff provides order record creation, ordering, receiving, invoice payment, binding coordination and physical processing of materials. Information Access staff provides cataloging, database maintenance, interlibrary loan, reference service, and library support for distance learners. Continuous quality improvement methods have enabled increased efficiencies, resulting in increased and improved services to all locations within the District.