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Special Education Teacher, Naaman Forest High School, GarlandAdjunct Faculty, Eastfield College
“One of my goals is to educate people about resolving conflict in life. Once the approaches of alternative conflict resolution are valued, many facets of life can be improved and relationships strengthened. “I was already working on a master’s degree in alternative dispute resolution at SMU when I learned about El Centro’s program, where I earned a certificate in Family Mediation. I was thrilled to find out about their program because it was convenient and affordable. The program was well-designed, and the quality of instruction was excellent. I really appreciated the approaches that Adam McGough and Glenn Currier used to teach the process of true mediation.
“The root of mediation resides in its process, in which resolution belongs to the parties involved; the mediator facilitates the process. That is true mediation.
“I enjoy seeing people’s relief when a perception is clarified or an agreement is reached. Often, conflict resolution is impeded by differences in perspective, thereby creating obstacles to communication. Once sticking points are resolved — and they may be very minor but hold up the entire process — mediation can run smoothly.
“Mediation saves a lot of real emotional and financial stress. The different approaches of alternative dispute resolution can restore and maintain relationships.”
Dr. Roland Tay is a special educator and team leader at Naaman Forest High School, Garland. He also teaches classes as an adjunct faculty member in Eastfield College’s Science and P.E. Division. In addition, Dr. Tay teaches classes in conflict resolution, mediation and cultural diversity in various certificate programs. He earned bachelor’s degrees in biology and biochemistry from the University of Texas, a master’s degree in alternative dispute resolution from SMU and a doctor of medicine degree from Universidad Iberoamericana, Santo Domingo, Dominican Republic. He is also involved with SMU’s Mediation Clinic in areas of civil and family mediation.