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Customer Service Leadership Team

photo of customer service representatives

The Customer Service Leadership Team is a work group comprised of employees from across the district (see membership rostercharter (PDF – 43KB), minutes and DCCCD Guiding Principles).

DCCCD Customer Service Leadership Team Vision

The DCCCD Customer Service Leadership Team will inspire DCCCD employees to meet the needs of students, community members and each other in a professional, respectful and cheerful manner.

DCCCD Customer Service Leadership Team Mission

We support student success by recommending the tools, support, education, guidelines and feedback systems employees need to provide students, community members and each other with outstanding service.

DCCCD Customer Service Leadership Team Best Practices

These DCCCD Customer Service Leadership Best Practices have been endorsed by the Chancellor's Staff.

DCCCD 2013 Common Book - Super Service

DCCCD Common Customer Service Book

The DCCCD Customer Service Leadership Team has chosen "Super Service:  Seven Keys to Delivering Great Customer Service... Even When You Don’t Feel Like It!... Even When They Don’t Deserve It!" by Val and Jeff Gee as this year's Common Customer Service Book.

As you read the book you can take advantage of our Discussion Guide (PDF - 43.7KB) to discuss the ideas with your team.