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Frequently Asked Questions

 

Here are frequently asked questions regarding Journey to Success and the roles of success coaches, retention coordinators and faculty members.

General FAQs

What is Journey to Success/Datatel Retention Alert?
Journey to Success is a program designed to help students identify and overcome obstacles during the pursuit of their academic career. Retention Alert is a Datatel/Colleague software module and tracking tool that is part of Journey to Success.

What is a Journey to Success coordinator?
Journey to Success coordinators at each college manage the program at the campus level and supervise success coaches at their colleges.

What is a success coach?
Success coaches engage with students face-to-face and/or by email or other methods of correspondence to help them identify obstacles they might be having that affect their success in school. Success coaches are there to be a support system for students and to help them make plans for their future.

What is the role of a faculty member?
Faculty members are responsible for "opening a case" for a student using the Faculty Menu in eConnect. If a faculty member identifies a student behavior that may interfere with the student’s academic success, it is expected that the faculty member will talk to the student about the situation before opening a case. The Journey to Success program is not meant to replace individual interaction with a student but is meant as an extra support system to assist with that student’s retention. Once a faculty member opens a case, the student’s assigned success coach will meet with the student and provide additional information, assistance, coaching or advice regarding the student's academic needs.

How is a student assigned to a success coach?
At most colleges, when a faculty member opens a case, the Datatel Retention Alert module will automatically assign a success coach based on the student’s last name. Some of the colleges of DCCCD assign success coaches by class section rather than assigning them alphabetically by the last name of the student.

Can I receive SEU credits for completing training?
Yes! Once online training has been completed successfully, contact your college JTS Coordinator.


JTS Coordinator FAQs

What is the procedure for awarding SEU credits?

  • Send an email to District Organizational Development (DOD) office, currently Crystal Roberts, certifying that the person has completed the required training and should be awarded SEU credits.
  • Include which credit should be awarded:
    • XJTS – 1001 = Faculty
    • XJTS – 1003 = Success Coach
    • XJTS – 1002 = Retention Coordinator
    • XJTS – 3000 = Special Topic 
  • Include employee’s Colleague ID number

Upon receipt of the first list of employees who completed training for the current term, the DOD office creates one district section for each course. As lists are received from JTS coordinators, DOD grades/awards credit. At the end of each term DOD provides a list, sorted by college, to the provost of Educational Affairs, currently Dr. Sharon Blackman, of employees who were awarded credit.


Success Coach FAQs

What is a success coach?
Success coaches engage with students face-to-face and/or by email or other methods of correspondence to help them identify obstacles they might be having that affect their success in school. Success coaches are there to be a support system for students and help them make plans for their future.

How many students will a success coach be assigned?
The number varies by size of location, number of success coaches and number of classes. The Journey to Success coordinator at each location is the best person to contact if you have questions. 
  
What if a success coach has reason to think a specific student should not be assigned to him or her?
The success coach can contact his or her college’s Journey to Success coordinator, who has the ability to reassign students.


Faculty FAQs

What is the role of a faculty member?
Faculty members are responsible for "opening a case" for a student using the Faculty Menu in eConnect. If a faculty member identifies a student behavior that may interfere with the student's academic success, it is expected that the faculty member will talk to the student about the situation before opening a case. The Journey to Success program is not meant to replace individual interaction with a student but is meant as an extra support system to assist with that student’s retention. Once a faculty member opens a case, the student’s assigned success coach will meet with the student and provide additional information, assistance, coaching or advice regarding the student's academic needs.

Can I report disciplinary problems through Retention Alert?
No. You should report those problems via the recommended channels at your college.

Why would I open a case?
You might open a case due to:

  • Attendance issues
  • Missing/late assignments
  • Low grades
  • Low participation
  • Personal concerns
  • Lack of course materials

In the Datatel Retention Alert module, under Type of Concern, one of the choices is personal concerns. What do those include?
This would include, but is not limited to, such concerns as divorce, court appearances, day care and health issues. This category is by necessity less specific than the other categories.

How will I know when to open a case?
There are no specific guidelines for when to open a case.  It can depend on your teaching style. For example, if you pack necessary information into the first few class sessions, then students who miss those classes could be at a disadvantage. In that case, opening a case early would make sense.

How detailed should faculty members be when referring students to the program?
Keep FERPA in mind when writing anything about a student in the Datatel Retention Alert computer system. As a reminder, FERPA stands for the Family Educational Rights and Privacy Act. It is a federal law that protects students by basically giving them the right to inspect and review education records. That means that you should assume that anything you write about a student becomes part of a student’s educational record, which can be inspected/reviewed by the student, as well as subpoenaed by the courts. Be accurate and objective in what you write.

Is written permission from students required to participate?
No. This is a voluntary program, designed to help students succeed. We won’t require students to participate, so we don’t need their written permission. Even if a faculty member opens a case, a student is not required to meet with a success coach.

What do I do if I think a student might be in danger or might be a danger to herself or others?
Follow your college’s protocol for dealing with that situation. If you would normally enlist help from police or a counselor, for example, do so. If you are unsure what to do, contact your college’s Journey to Success coordinator.

Can a student self-select to take part in Journey to Success?
Yes. Any student who asks to receive help from Journey to Success will be included n the program and will be assigned a success coach as long as one is available.

Whom do I contact if I have questions about the Journey to Success program or the Retention Alert module in Colleague?
The best source of information will be the Journey to Success coordinator at your college. This website also has useful information.